Frequently asked questions

Contact the airline or travel agent immediately. You are entitled to a full refund or rerouting on another flight. If you booked through us, our team will assist you 24/7.

If both flights are on the same ticket, the airline is obligated to reroute you for free. If they are separate tickets, contact us for urgent assistance.

Check your email Spam folder. If you can't find it, log into your account on the website or contact us and we'll resend it immediately.

You cannot fly with expired documents. Your passport must be valid for at least 6 months from the travel date for most destinations. Contact authorities urgently for renewal.

Contact us immediately with your medical documents. Most airlines offer special cancellation conditions for documented medical emergencies.

We recommend searching with flexible dates, booking in advance (2-3 months ahead), and using our price alert feature. Tuesday and Wednesday flights are often cheaper.

For the best prices, we recommend 2-3 months ahead for European flights and 3-6 months for intercontinental flights. Last Minute deals can also be advantageous.

For EU travel, a national ID card is sufficient. For non-EU destinations you need a valid passport (minimum 6 months). Some countries also require a visa — check the specific destination requirements.

Yes, we offer installment payment options through our partners. You can choose 3, 6, or 12 monthly installments. Details are available at checkout.

You can check your flight status in the My Bookings section of your account or using the confirmation number on the airline's website.

Enter the departure city and destination, select dates, choose the desired flight, and fill in passenger details. Payment is made securely online by card.

We accept Visa, Mastercard, Apple Pay, Google Pay, and bank transfer. All payments are processed securely and encrypted.

Yes, you can book tickets for anyone. Make sure you correctly enter the name and details from the passenger's travel document.

Yes, the price displayed on the website includes airport taxes, fuel surcharges, and VAT. There are no hidden costs.

Minor name changes (1-2 characters) can be made for free. For major changes, contact us — conditions depend on the airline.

Online check-in usually opens 24-48 hours before the flight. Access the airline's website, enter your booking code, and select your seat.

We recommend 2 hours before for domestic/European flights and 3 hours for intercontinental flights. During peak periods, add 30 extra minutes.

A boarding pass is your boarding card. You receive it at online check-in (on phone/email) or at the check-in counter at the airport.

Yes, at most airlines you can choose your seat at online check-in for free or for a fee, depending on the fare. Some low-cost fares charge for seat selection.

You can re-download the boarding pass from the confirmation email or from the airline's website. At the airport, the check-in counter can help you.

Standard dimensions are 55x40x20 cm, maximum weight 8-10 kg. Some low-cost airlines only allow a small personal item. Check the specific airline rules.

It depends on the fare chosen. Full-service fares usually include 23 kg, while low-cost fares sell baggage separately. Check your ticket details.

Yes, you can add extra baggage anytime before the flight, either from your account or by contacting us. It's cheaper to add online than at the airport.

Liquids over 100 ml, sharp objects, flammable sprays, and dangerous instruments are prohibited. Liquids under 100 ml must be placed in a transparent bag of max 1 liter.

Report immediately at the Lost & Found office at the airport and fill out the PIR form. Then contact us for assistance with the compensation claim.

Children can fly from 7 days old (at most airlines). Between 0-2 years they travel as infants (on lap), and from 2 years they need their own seat.

Infants (0-2 years) pay 10% of the adult fare. Children (2-17 years) benefit from 25-50% discounts at most airlines.

Yes, children from 5 years old can travel alone with the unaccompanied minor service offered by airlines. An additional fee is charged and special documents are needed.

Birth certificate and the child's ID card/passport. For travel without both parents, a notarized power of attorney from the absent parent is required.

If the child is already 14 at the time of the flight, a passport is required. Traveling with a birth certificate will not be possible.

Small animals (under 8 kg with carrier) can travel in the cabin. Larger animals go in the cargo hold. You must notify the airline in advance and have veterinary documents.

You need: European pet passport, rabies vaccination certificate (at least 21 days before), microchip, and veterinary health certificate.

The price varies between 30-200 EUR depending on the airline, route, and animal size. Some airlines charge fixed rates, others per kg.

Brachycephalic breeds (Pug, Bulldog, Boxer, Shih Tzu) have restrictions at most airlines due to respiratory problems at altitude. Check the airline's specific list.

Yes, if the animal and carrier weigh under 8 kg total. You must comply with the import requirements of the destination country and have all necessary veterinary documents.

Contact us with your booking number. Refund policies vary depending on the airline and the selected fare. Our team will calculate the specific conditions.

Refunds usually take 7-21 business days from request approval, depending on the payment method and airline.

Non-refundable tickets cannot be refunded under normal conditions. Exceptions: flight cancellation by the airline, documented medical emergencies, or death.

Cancellation fees depend on the fare and airline. Usually, airport taxes are refundable, but the base fare may be subject to cancellation penalties.

It depends on the ticket type. Flexible fares allow free changes. Economy fares usually charge a modification fee. Contact us for details.

A layover flight involves a stop at an intermediate airport. You can have short layovers (1-3 hours) or long ones (over 4 hours). Luggage is usually transferred automatically.

We recommend at least 2 hours for domestic flights and 3 hours for international flights. If flights are on the same ticket, the minimum connection time is guaranteed.

Yes, you usually need to go through security check again. For international flights, passport control may also be required.

If both flights are on the same ticket, the airline will rebook you for free on the next available flight. If they are separate tickets, you bear the risk.

Yes, if you have a visa for that country and the layover is long enough (at least 6-8 hours). Make sure you have enough time to return to the airport.